Return Policy

REFUNDS & EXCHANGES

Please check sizing chart prior to purchase to ensure you receive the correct item/s.

REFUNDS

Refunds are only permitted if goods are damaged or faulty. They must be returned within 30 days of delivery along with the original packaging. If the item is found to be defective, DoggyDolly will refund all costs of the item including delivery without question.

RETURNS

Exchanges are permitted for another item of equal value providing stock is available. Goods must be in the original packaging, in original condition with tags attached and must be returned within 14 days of delivery. Cost and risk for delivery of exchange items will be the responsibility of the customer.

Please log in to your account to create a return. 

https://shopify.com/2575794236/account 

alternatively, Please email admin@doggydollyshop.com.au to acknowledge your intention to return goods and we will provide details required.

The cost to return your exchange via Australia Post will be $9 Standard or $12 Express. Please advise your preference in your email and an invoice will be sent once we receive your returned item in the mail.

Please refer to PayPal Free Returns Policy if your payment was made via PayPal.

SALE ITEMS

Non refundable. Non changeable.